Shipping Policy
All products sold are shipped from Fergus, Ontario N1M 2W7. Freight within Canada will be free of charge based on delivery to one customer address and dock-to-dock shipping to one location in Canada. Customer is responsible for all additional accessorial charges, which consist of, but are not limited to, liftgate delivery, residential/school delivery, inside delivery, and re-delivery charges. In the unlikely event of damage, this must be reported within 30 days of the invoice date. Standard freight terms apply. Any shortage claim must be reported within 24 hours of shipment receipt. Any defects or errors must be claimed within seven (7) days after delivery.
Please notify us before placing your order if you need the following:
- Bulk quantity orders
- If you need rush shipping.
- If you must have the displays before/after/by a certain date.
- If you require inside delivery, before/after hours delivery or have other special delivery requests.
For U.S Customers
Please contact Obsidian Display Cases for a shipping quote if located in the United States. Prices shown online do not include applicable duties, taxes, customs brokerage, etc., for US customers.
Product Set-up
Our products ship fully assembled, without any extra burden on the customer. Unpack your beautiful new display from the shipping pallet, remove the plywood kick-strips, level the shelves at your desired height, and enjoy the view!
**Note, we recommend any wallcase displays to be fastened to an adjacent wall for the risk of tipping.
Customer Responsibilities
Truck Must Be Met at Delivery Location
The customer is responsible for meeting the truck at the delivery location. Failure to meet the truck will incur additional re-delivery, storage, or return shipment charges. Any charges we receive from a missed or failed delivery will be passed on to the customer at cost.
Doors and Pathways
Items that ship by truck/freight are generally large items. Please ensure all doors and pathways are large enough for the ordered product (s). Generally, a width of at least 36” is required. Corners and stairwells may require larger widths for maneuvering.
The customer is responsible for all shipping charges if the items ordered do not fit through doors or pathways. This includes initial and/or re-delivery charges, storage fees, or return shipping.
Loading and Unloading
It is the customer's responsibility to supply pallet jacks and/or forklifts for the unloading of merchandise. Freight companies include just one driver for deliveries. The driver is not required to transport freight off their trucks and into buildings or homes. Please contact us if you require inside delivery, before/after hours delivery or have other special delivery requests.
What Qualifies as a Loading Dock?
A loading dock is required for standard commercial dock-to-dock delivery. This shipping option utilizes trucks without a lift gate that need to back up to an elevated loading dock. A loading dock is not the same as a receiving/loading area. An elevated commercial loading dock allows a shipping truck to back up and roll the pallet(s) with just a pallet jack.
Return Policy
We want our customers to be able to say, “That’s Exactly What I Wanted,” and we work hard to make that a reality. Obsidian Display Cases are made to order (not stock) and therefore are not returnable.
If, for whatever reason, you're not satisfied with your display, please reach out to us at sales@obsidianmfg.ca as soon as possible. We'll also let you know how to dispose of the product properly.